B Impact Report

Logo for HigherRing

HigherRing

Outsourced call center and back office services.
Certified Since: August, 2018
Location: San Francisco, California, United States
Sector: Service with Minor Environmental Footprint

Overall B Impact Scoreinfo_outline

86.9

The B Impact Scores are being compared against all businesses that have completed the B Impact Assessment

HigherRing offers proactive and expert customer service and backoffice solutions using friendly and savvy U.S. based agents. They hire and train brand-savvy team members and provide them with a living wage, full benefits, flexible hours and career growth potential.

They specialize in:
--Turning informational calls into sales
--Gracefully upselling and cross-selling for a win-win customer experience
--Emotionally intelligent conversations using active listening to create non-scripted authentic connections
--Robust monthly reporting to offer actionable insight from the front-lines
--Brand-conscious representation and continual training to fully represent client offerings
--Use of flexible, powerful, secure, cloud systems
--Solving problems of process
--Coverage 365 days a year through phone, chat, text and social media
--Hiring, training and managing savvy, happy, motivated U.S. based team members
--Allowing their clients to focus on their core business

Impact Area Scoresinfo_outline