Travel Chapter
Devon, United Kingdom
July 2024
Travel agency & related
Service with Minor Environmental Footprint
Ireland,
United Kingdom
Travel Chapter began life in 1989, as a small, family-run letting agency in the South West of the UK, with a collection of 100 rural properties. Today, our portfolio of national and regional brands, including flagship holidaycottages.co.uk, offers guests a choice of over 15,000 properties across the UK and Ireland. The ethos at the heart of the company, however, remains the same: to make sure our guests have special and memorable experiences. People are central to everything we do – from our dedicated teams at our Devon headquarters and offices across the country to our guests, homeowners, maintenance teams and cleaners. As well as working hard to ensure our business is conducted in more sustainable ways, we’re always looking to make positive contributions to the places in which we live, work and stay. That means doing what we can to promote local businesses, generate employment opportunities for local people, and support community organisations. We encourage our guests to holiday responsibly and educate our homeowners to make the best choices for their holiday properties. We’ve developed fruitful partnerships with organisations including the RSPB and Marine Conservation Society, alongside smaller local initiatives. You can find out more at www.travelchapter.com/responsibility.
Overall B Impact Score
Governance 19.7
Governance evaluates a company's overall mission, engagement around its social/environmental impact, ethics, and transparency. This section also evaluates the ability of a company to protect their mission and formally consider stakeholders in decision making through their corporate structure (e.g. benefit corporation) or corporate governing documents.
What is this? A company with an Impact Business Model is intentionally designed to create a specific positive outcome for one of its stakeholders - such as workers, community, environment, or customers.
Workers 34.2
Workers evaluates a company’s contributions to its employees’ financial security, health & safety, wellness, career development, and engagement & satisfaction. In addition, this section recognizes business models designed to benefit workers, such as companies that are at least 40% owned by non-executive employees and those that have workforce development programs to support individuals with barriers to employment.
Community 16.4
Community evaluates a company’s engagement with and impact on the communities in which it operates, hires from, and sources from. Topics include diversity, equity & inclusion, economic impact, civic engagement, charitable giving, and supply chain management. In addition, this section recognizes business models that are designed to address specific community-oriented problems, such as poverty alleviation through fair trade sourcing or distribution via microenterprises, producer cooperative models, locally focused economic development, and formal charitable giving commitments.
Environment 11.7
Environment evaluates a company’s overall environmental management practices as well as its impact on the air, climate, water, land, and biodiversity. This includes the direct impact of a company’s operations and, when applicable its supply chain and distribution channels. This section also recognizes companies with environmentally innovative production processes and those that sell products or services that have a positive environmental impact. Some examples might include products and services that create renewable energy, reduce consumption or waste, conserve land or wildlife, provide less toxic alternatives to the market, or educate people about environmental problems.
Customers 3.2
Customers evaluates a company’s stewardship of its customers through the quality of its products and services, ethical marketing, data privacy and security, and feedback channels. In addition, this section recognizes products or services that are designed to address a particular social problem for or through its customers, such as health or educational products, arts & media products, serving underserved customers/clients, and services that improve the social impact of other businesses or organizations.